Embreier Terms & Conditions

1. GENERAL

Welcome to the website (“Site”) of Embreier (“Embreier”, “we”, “us”, “our”). These Terms govern your access to and use of the Site, our applications, and all digital content and programs we make available, including our Level II: Balanced Parent program and any other online courses, workbooks, templates, and related materials we may offer from time to time (collectively, the “Products”).

Your use of the Services constitutes your agreement to these Terms, and to any additional policies referenced here or available by hyperlink (the “Additional Terms”), including our Privacy Policy and Purchase Policy. If there is a conflict between these Terms and any Additional Terms, the Additional Terms govern for their subject matter.

We may change these Terms at any time. We will post the updated Terms with a new “Last Updated” date. If changes are material, we will use reasonable means to notify you (e.g., banner on the Site or email). Continued use of the Services after changes means you accept the updated Terms.

We may refuse access to anyone, at any time, for any reason permitted by law. By using the Services, you represent that you are 18 years or older and have authority to enter into these Terms.

ACCESSIBILITY: If you have difficulty using the Site, contact support@embreier.com.

2. EMBREIER ACCOUNT

You may need an account to access certain features or Products. Keep your password confidential. You’re responsible for all activity under your account. Provide accurate, current information and update it as needed. Do not impersonate others, create multiple accounts without permission, or share your login. Notify us immediately of unauthorised use at support@embreier.com.

3. PRIVACY POLICY

Please see our Privacy Policy for how we collect, use, disclose, and secure personal data. By using the Services or Products, you acknowledge you’ve read and agree to the Privacy Policy.

4. HEALTH / PROFESSIONAL DISCLAIMER

Embreier provides educational and self-guided content about family systems, learning science, and wellbeing. We do not provide medical, psychological, legal, or financial advice. Our Products are not a substitute for professional diagnosis or treatment, and results vary. Always seek the advice of qualified professionals for any condition or decision. If you have an emergency, call local emergency services immediately.

5. PRICING AND AVAILABILITY

Prices are shown in the checkout currency indicated on the Site and are subject to change without notice. Taxes or payment-processor fees may apply. All Products are subject to availability. We may limit quantities, restrict access, or discontinue Products at any time. From time to time we may update, modify, or substitute curriculum elements (e.g., lesson order, worksheets, or live session format) to improve learning outcomes. The applicable price will always be displayed at checkout in your billing currency.

6. PAYMENTS, BILLING & PROMOTIONS

Payment is due at purchase. By providing a payment method, you authorise us (or our payment processors, e.g., Stripe, PayPal, Apple Pay) to charge the full order amount (plus applicable taxes/fees). If a payment fails, access may be suspended until resolved. Keep your billing information current.

Discounts and promotions are limited-time, non-transferable, and may not be combined (unless we state otherwise). If a discounted Product renews or converts to a non-discounted offering (e.g., optional continuity features), standard pricing applies after the promotional period. We may correct pricing or typographical errors.

7. DIGITAL DELIVERY, ACCESS WINDOWS & EXPIRY

Digital Access. Products are delivered digitally via your account or email links.
Access Windows. Different Products have different access periods (displayed at checkout or on the product page). Examples:

• Self-paced programs: Access is typically granted immediately upon purchase and remains available for lifetime, unless a different access period is clearly stated at checkout or on the product page.

• Downloadables/Templates: Download access is immediate; links may expire after a stated period. We recommend saving copies of any files you wish to keep within your permitted use.

We may offer upgrades within your purchased product. We’re not responsible for your device, operating system, or internet connectivity.

8. RETURNS, DEFERRALS, REFUNDS & CREDITS

Because digital access to our Products generally begins immediately upon purchase, our default policy is no refunds except as set out below or where required by law.

• Self-paced digital programs (including Level II: Balanced Parent). All sales are final once access is granted and/or any downloadable materials have been made available to you, except where a mandatory right of withdrawal applies under applicable law.

• Physical items. If you receive a damaged physical item, contact support@embreier.com within 7 days of delivery with photos; we may replace the item or provide a credit at our discretion.

EU/EEA consumers: For digital content supplied immediately, your 14-day withdrawal right may not apply once you (1) expressly consent to immediate delivery and (2) acknowledge you lose the right to withdraw after delivery. We present that consent at checkout where applicable.

If we provide a credit, we may implement it by (i) extending access, (ii) issuing a discount code, or (iii) applying an account credit.

9. USER CONDUCT & ACCEPTABLE USE

Use the Services lawfully and respectfully. You agree not to:

• violate laws or third-party rights (IP, privacy, or publicity);

• upload malware, attempt to bypass security, or scrape or harvest data;

• share, resell, or transfer your access or content to others;

• post unlawful, defamatory, hateful, harassing, or obscene content;

• copy, record, broadcast, or redistribute course content beyond personal use;

• use automated tools (bots, crawlers) except standard search-engine indexing per robots.txt.

We may suspend or terminate access for violations.

10. CONTENT; LICENCE; INTELLECTUAL PROPERTY

All content in the Services—including text, graphics, videos, audio, PDFs, templates, names, logos, and marks—is owned by Embreier or its licensors and is protected by intellectual-property laws. Subject to these Terms and timely payment, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to access and use the purchased Product for your own household’s or personal professional learning, during the stated access window.

You may not reproduce, distribute, share, sell, teach, publish, or create derivative works from our content, except as expressly permitted. We reserve all rights not granted.

If you submit comments, testimonials, or feedback (“Feedback”), you grant Embreier a worldwide, royalty-free licence to use and display that Feedback (with your consent for named attributions).

11. THIRD-PARTY SERVICES & LINKS

We may integrate or link to third-party platforms (e.g., payment processors, video hosting, community tools). Those services are governed by their own terms and privacy policies. We don’t control or assume responsibility for third-party content or availability.

12. COMMUNICATIONS

By creating an account or purchasing a Product, you agree we may send you transactional emails (e.g., access links, cohort instructions, receipts). You may opt out of marketing emails at any time via each email’s unsubscribe link.

13. SERVICE CHANGES & AVAILABILITY

We aim for a reliable experience, but we may modify, suspend, or discontinue features to maintain or improve the Services. We may perform maintenance or address security concerns without notice. We are not liable for outages due to internet issues, platform hosts, or force majeure events.

14. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. YOUR USE IS AT YOUR SOLE RISK. WE DO NOT WARRANT THAT ACCESS WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT RESULTS WILL MEET YOUR EXPECTATIONS.

15. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, EMBREIER AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOSS OF DATA; BUSINESS INTERRUPTION; OR PROCUREMENT OF SUBSTITUTE SERVICES, ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICES OR PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID TO EMBREIER FOR THE RELEVANT PRODUCT IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Embreier from claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, unlawful use of the Services, or infringement of third-party rights, to the extent permitted by law.

17. INACCURACIES; CHANGES

From time to time, the Site may contain typographical errors or inaccuracies (e.g., availability, pricing, descriptions). We may correct these and change information without prior notice.

18. TERMINATION

You may stop using the Services at any time. We may suspend or terminate your access for violations of these Terms or for security/operational reasons. Sections that by nature should survive termination (e.g., IP, disclaimers, limitations, governing law) shall survive.

19. DISPUTE RESOLUTION & GOVERNING LAW

A. U.S. Residents — Binding Arbitration & Class Action Waiver

PLEASE READ CAREFULLY. THIS SUBSECTION CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.

Scope. For users resident in the United States, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any products or services sold or distributed through the Site (collectively, “Disputes”) will be resolved exclusively by final and binding arbitration on an individual basis, except for the IP injunction carve-out below. “Disputes” includes claims based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; claims that arose before these Terms or after termination; and claims against our affiliates, employees, or agents. Disputes do not include intellectual-property claims.

Informal Resolution. Before filing, email support@embreier.com with subject “Dispute,” a brief description, and your contact details. If unresolved after 30 days, either party may commence arbitration.

Governing Law; Forum. This arbitration agreement is governed by the U.S. Federal Arbitration Act. Except as preempted by the FAA, New York law applies.

Rules & Administration. Arbitration will be administered by JAMS under its Streamlined Rules (claims under USD $250,000) or Comprehensive Rules (claims ≥ USD $250,000) before one arbitrator. If JAMS is unavailable, a comparable forum will be used.

Location & Format. The arbitration will occur in the county of your U.S. residence. For claims of USD $10,000 or less, the claimant may elect telephonic or documents-only proceedings.

Fees. To the extent the arbitration filing fee exceeds the local small-claims court filing fee, Embreier pays the excess. Each party bears its own attorneys’ fees unless the arbitrator awards otherwise under applicable law.

Small-Claims Carve-Out. Either party may bring an individual claim in small claims court if jurisdictional requirements are met.

Arbitrator’s Authority. The arbitrator may award the same relief a court could, on an individual basis, and must issue a written award with essential findings.

CLASS ACTION WAIVER. YOU AND EMBREIER MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable as to a particular claim, that claim must proceed in court (not arbitration).

30-Day Opt-Out. You may opt out of this subsection (including the class action waiver) by emailing legal@embreier.com within 30 days of first accepting these Terms, with subject “Arbitration Opt-Out,” and your name, account email, and a clear opt-out statement.

B. Non-U.S. Residents (EU/EEA & CH included) — Courts & Local Consumer Rights

For users not resident in the United States, these Terms and any Dispute are governed by the laws of Italy while Embreier is established there, and thereafter by the laws of Switzerland, in each case without prejudice to any mandatory consumer-protection laws of your country of residence.

Informal Resolution. Most concerns resolve quickly. Please email support@embreier.com first.

Jurisdiction. If not resolved informally, Disputes shall be submitted to the competent courts of Turin, Italy, or—following relocation—Canton Vaud (Lausanne), Switzerland, subject to any mandatory venue rights you have under local consumer law.

EU/EEA Consumers. You may also use the European Commission’s ODR platform: https://ec.europa.eu/consumers/odr/.

No Mandatory Arbitration. Embreier does not require arbitration or class-action waivers for non-U.S. residents.

C. IP & Confidentiality Injunctive Relief

Notwithstanding the above, either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual-property or confidential-information rights pending final resolution.

20. FORCE MAJEURE

We are not liable for delays or failure to perform due to events beyond our reasonable control (e.g., outage of hosting providers, cyber incidents, strikes, force majeure, acts of government, natural events).

21. ASSIGNMENT

You may not assign or transfer these Terms. We may assign these Terms or any rights/obligations to an affiliate, successor, or acquirer.

22. SEVERABILITY; WAIVER; ENTIRE AGREEMENT

If a provision is unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. These Terms (plus Additional Terms referenced) are the entire agreement between you and Embreier regarding the Services.

23. Communications from Embreier

By joining the Embreier Program or community, you agree to receive occasional updates, invitations, and educational or promotional communications from us. You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting support@embreier.com.

24. Changes, Suspension, or Termination

Embreier may, at its discretion and with reasonable notice, modify, limit, or discontinue any aspect of the Program, including its structure, benefits, eligibility, or related terms. Any such updates will be posted on our website and take effect upon publication.

Your continued participation after such changes constitutes acceptance of the revised terms.

Embreier reserves the right to suspend or revoke participation in cases of misuse, fraudulent activity, or conduct inconsistent with the spirit of the Program. Memberships are personal and non-transferable.

25. Copyright

All Program content—including design, text, graphics, logos, and images, as well as their selection and arrangement—is the intellectual property of Embreier and is protected by Italian and international copyright laws. You may electronically copy or print portions of Program materials solely for your personal use in connection with the Program.

Any other reproduction, modification, distribution, or public display of Program materials without prior written consent from Embreier is strictly prohibited.

26. CONTACT US

If you have any questions or concerns with respect to these Terms, the Products or the Program, or to report any violations of these Terms, please contact us at: support@embreier.com.